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Tel: 01768 870 256 / Mob: 0790 339 7510
Attendance Management
Assisting you to encourage staff to attend work on a regular and consistent basis and to address issues appropriately
Change Management
Helping you to plan and implement changes to working practices in a sensitive yet effective manner
Disciplinary Matters
From undertaking impartial disciplinary investigations to advising managers who have responsibility for the disciplinary process, we can ensure your process complies with the relevant employment legislation
Family Friendly Issues
Providing advice and assistance with maternity, paternity and adoption leave as well as requests for flexible working
Performance Management
We can advise and guide you when addressing performance issues with staff, ensuring that a supportive and fair process is used to achieve the desired level of performance
Policies and Procedures
We can provide an audit function to identify any policy gaps and then offer assistance with writing or updating HR policies to ensure they are legally compliant
Recruitment and Selection
We can assist you with the entire process from writing a job description through to making an appointment
We can help you to develop your skills by offering general training on key HR matters such as dealing with attendance issues or undertaking selection interviews, or we can provide a training programme tailored to the needs of your business
Workplace Mediation
Providing your business with a conflict resolution process which allows parties to resolve problems, let go of their sense of grievance and mend broken relationships.

“Melanie has been an excellent source of information and advice for us about a range of HR (personnel) issues. She is good at explaining the different options available and providing examples of different types of policies and guidance. Melanie has provided sound support and supervision for our own HR lead as she worked towards the Diploma in HR.”
Janet Ferguson, Chief Executive, Eden Valley Hospice

“Melanie worked with the team providing expert support and advice on a particularly challenging issue through face to face discussions and written supportive material. Her attention to detail was exceptional and she was easily able to see the wider issues and help staff to understand what was needed from them and the perspective of others involved. I would most definitely work with Melanie again and would recommend her to any owner or organisation that is looking for a high level personable HR expert.”
Sandra Holliday, Operations Manager, CueDoc Occupational Health

“We recently had a TUPE situation to deal with and I needed help navigating through the process which was entirely new to me. Melanie not only clearly explained the process, guided me through the steps, dealt with the paperwork and orchestrated the meetings on our behalf but also acted as a sounding board and adviser to me on the wider implications for our organisation which was a huge help.”
Lynne Fox, Chief Executive, Cumbria Rural Enterprise Agency

“When CIPD was designing a new assessment route for membership I worked closely with Melanie, who not only undertook the rigorous assessments of potential candidates, but also contributed to our thinking and evaluation of this new process. Melanie has a skill in using various assessment tools to assess candidates; in the professional discussion she used the depth and range of her HR experience to really get behind a candidate’s responses regardless of whether they were a generalist or specialist. Her decision making and subsequent feedback to candidates had a simple rationale and logic. Her communications are clear and fair and she always suggested practical solutions. I found her easy to work with, supportive and she took a lot of the weight off my shoulders.
Christine Williams, Head of Global Membership, CIPD

“Melanie Taylor has worked with the Council since June 2008. Although Melanie has provided support in a broad range of HR related areas her true value shows when dealing with employee relations issues. I have always found Melanie to be extremely professional, well organised and knowledgeable. Melanie consistently achieves good results and delivers all expectations. It is a pleasure to work with someone in which you can have every confidence.”
Bibian McRoy, Human Resources Manager, Eden District Council

“Melanie has helped Planning Branch with all of our HR issues since April 2014 and is an excellent and reliable contact to have.  She has been extremely supportive and her knowledge of the relevant areas of HR is exceptional.  I would definitely recommend using Melanie to provide that valuable HR support.”
Anthea Jones, Director, Planning Branch Ltd

“Our business has grown gradually over the last ten years and it reached the point where we needed expert HR support. Enter Melanie. She has guided us through several different and demanding situations, not least recruitment, and she does it with expertise, commitment and humour. She has become a vital part of our operations and her involvement lifts a burden from our shoulders. Consequently, the business benefits.”
Claire Scott, Director, Orton Grange Cafe and Gifts Ltd